We have a 12-month manufacturer warranty on all of our Portable Showers from the date of purchase.

If you believe there to be an issue with you Beach Soul Shower please first try these troubleshooting steps.

If after completing the troubleshooting steps, your shower is still not working correctly, you should then complete the form below.

Video submission instructions

We highly recommend uploading a video to demonstrate the issue, this will give us the best insight on how we can help.

In order for us to get a baselise understanding of what may be happening with your shower, please submit a video that shows us the following:

• your shower tank is ¾ full of water
• you show us how you build the initial pressure by pumping 7 to 9 times
• you select the shower head mode with the IIII (4 lines) symbol and the most shower like output/flow
• you give 3-5 top up pumps every 15-20 seconds to keep the water flowing at a constant rate